Privacy Policy
Effective date: April 21, 2026
Last updated: May 7, 2026
1. Who We Are
VyaptIX ("we", "our", or "us") operates vyaptix.com and the products available through it, including the AI Review Generator platform (reviews.vyaptix.ai) and AgentMitra. We are incorporated in India. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website or products.
2. Information We Collect
Information you provide directly
- Name, email address, phone number, and company name submitted through contact or enquiry forms
- Messages and files you send us via our contact form
- Account information when you register for our products
Information collected automatically
- Pages visited, time spent, and navigation paths on our website (via PostHog analytics)
- Browser type, operating system, and device information
- IP address and approximate geographic location
- Referring URLs and search terms
Information from product usage
- For the AI Review Generator: customer feedback text submitted through your business's review flow
- For AgentMitra: client records, workflow data, and interaction logs entered by authorised users
3. How We Use Your Information
- To respond to your enquiries and schedule demos
- To deliver and maintain our products and services
- To send transactional communications (account setup, product updates)
- To understand how our website and products are used and improve them
- To comply with applicable laws and regulations
- To contact you about relevant product updates or offers, where you have consented
We do not sell your personal data to third parties. We do not use your data for automated decision-making that produces legal or similarly significant effects.
4. Third-Party Services
We use the following third-party services that may process your data on our behalf:
Zoho CRM
Contact form submissions and sales pipeline management. Data is stored on Zoho's servers. See Zoho's privacy policy at zoho.com/privacy.html.
PostHog
Website analytics (consent-gated). PostHog is only initialised after you accept cookies. No personally identifiable data is sent unless you submit a form. See posthog.com/privacy.
Calendly
Demo booking and meeting scheduling. When you book a meeting via our site, Calendly processes your name, email, and timezone. See calendly.com/privacy.
Vercel
Website hosting and serverless functions. Vercel processes request metadata as part of serving the site. See vercel.com/legal/privacy-policy.
Our AI Review Generator product interfaces with Google My Business. Customer review text submitted through the product flows to Google's platform as directed by the end user.
5. Cookies
Our website uses cookies and similar tracking technologies for analytics and to remember your preferences. These include:
- Essential cookies — required for basic site functionality
- Analytics cookies — used by PostHog to understand usage patterns
You can disable cookies in your browser settings. Disabling analytics cookies does not affect your ability to use the site.
6. Data Retention
We retain contact form data in Zoho CRM for as long as it is relevant to our business relationship with you, or as required by applicable law. Analytics data is retained in accordance with PostHog's retention settings. You can request deletion of your data at any time by contacting us at hello@vyaptix.com.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with a supervisory authority
To exercise any of these rights, email us at hello@vyaptix.com. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include HTTPS encryption for all data in transit and restricted access to personal data within our team. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.
10. International Data Transfers
VyaptIX is based in India. If you are accessing our services from outside India, your data may be transferred to and processed in India or in the countries where our third-party providers operate. By using our services, you consent to this transfer.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Material changes will be communicated via email (if we have your contact details) or via a notice on our website. Your continued use of our services after any changes constitutes your acceptance of the revised policy.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: